Refund Policy
If you're not happy with a Puchi Points purchase, you can get a full refund within 30 days of buying. You don't need to give a reason.
How to ask for a refund
- Our orders are processed by Paddle.com, our Merchant of Record. The quickest way is to go to paddle.net, find your order with the email you used at checkout, and request a refund there.
- Or email us at hello@puchika.app with the email address you used and the date of the purchase, and we'll sort it out with Paddle for you.
What happens next
- The refund goes back to the payment method you used. It usually shows up within 5–10 business days, depending on your bank.
- The points from that purchase are removed from your wallet. If you already spent them, items unlocked with those points may be removed too.
After 30 days
We may still help, for example if you were charged twice or something didn't work. Just write to us. This does not affect any rights you have under the consumer law of the country where you live.